This is a first for me. I have never responded to a bad review. They are part and parcel of being an author; you get good, you get bad. That’s the way it goes. Not everybody likes what you write. As long as some people do, that’s OK.
But this was interesting, a study of the human condition.
One of my books was featured on BookBub recently. The e-book was reduced to 99cts. for the duration of the promotion.
It was downloaded just over 3,000 times over 48 hours.
Rapidly the first review during that period came in:
Easily the MOST disappointing Kindle purchase I have ever made., July 27, 2014
This review is from: I Wish I Could Say I Was Sorry… (Kindle Edition)
This book was ridiculously depressing and dissatisfying. After you suffer through her whole stupid, sad life, no answers! The author dwells on all the awful stuff that happened to her – everybody has some lows – and passes over the good happy stuff. I must say I totally misinterpreted the title, lol! I thought, “I Wish I Could Say I Was Sorry….” would finish up with “….but I’m not!” and there would be details on an interesting life well lived. But no, just drudgery and complaints.I see it’s rated highly and I am baffled. When you recount the people in her life who should have been there for her and weren’t, I just want to line them up and slap them.
Hey, Susie, I’m here, you can apologize to me anytime you want. Thank goodness I only paid 99 cents.
Blackbird Digital Books, who publish my books, responded by offering her a refund of the 99cts she had paid for the book, but this did not satisfy her, and a long stream of comments ensued. They became increasingly unpleasant, and one of them was removed by Amazon. That’s fairly unusual, even when asked they tend to let people have their say, so she must have stepped outside their boundaries.
But – this has obviously really wound her up. She believes that her comment was removed because of a complaint, which is not the case which, if she contacts Amazon, I imagine they will confirm.
As a result of her frustration, she took to her blog and to Facebook to see what damage she could do.
Here is a screenshot from her Facebook page (ignore the photo, I don’t know what that’s doing there, it has nothing to do with my book):
“EFF off,” she says, declaring that she is going to spread the word as far as possible about this ‘crappy book. LOL’
Then she takes to her blog
to tell the whole story of her review and the ensuing comments, ending with: “For pity’s sake, don’t people know better than to try and stifle me by now????”
As a writer and amateur shrink who studies human behaviour, I am genuinely fascinated. What would motivate anybody, over a few cents, to become so angry and vengeful, and publicly boast about it?