This is the 14th day in which we are living in a state of Internetlessness.
Notwithstanding the visit of one engineer to the house, two men with cherry-pickers, countless calls totalling nearly 7 hours to the Orange.fr helpline where four different people have been extraordinarily courteous, reports that the fault is variously with the exchange, the cables, the junction box outside our house, the fact that our house was a long way from the exchange, a missing/damaged disk and storm damage, and promises that the problem would be resolved on Monday, Thursday, Saturday, by tomorrow, after the weekend, within 48 hours, as soon as possible, no progress has been made.
Today despair set in when on yet another lengthy (22 minute) call to the helpline the girl asked how long our phone had not been working. I seemed unable to enable her to understand that while there was no problem with the telephone, the Internet had been down for 14 days. She kept asking when the phone line had gone wrong.
Now TOH has spoken to an expert, who said firstly that it was a battery at the exchange causing the problem, and later that it was something to do with a junction box; but that now we had already had three visits from engineers she would classify the situation as urgent. We should expect to have Internet connectivity restored tomorrow morning. As I am not at all convinced that they have any idea at all of what the problem is or where it lies, I am not optimistic.