“French after-sales service” tends to be an oxymoron, as many expatriate residents will bitterly testify. There are exceptions, but generally it is better to expect the worst and then you won’t be too upset or surprised.
I mentioned the DVD recorder a while back, which after four months is still unrepaired, and for which I have lost all the documentation, including the receipt, so bracing my upper lip and summoning the tattered remnants of my British bulldog spirit, I telephoned Leclerc’s after-sales service department.
I fully expected it to be a lost cause. I couldn’t quote any dates, serial numbers or any other pertinent details except my name. So I was quite taken back when the SAV gentleman immediately located my file. The reason for the long delay, to which there was no end in sight, is due to the machine being out of guarantee. I agreed that while the guarantee had probably expired by now, it had still two months to run when the machine was returned. “Mm” said SAV. “Yes, you are quite right! In fact there is a two-year guarantee, but the first year is the manufacturer’s guarantee and the second year it’s Leclerc who guarantees it. There’s a misunderstanding, I’ll sort it out.”
Could he, I asked, when sorting it out, give the repairers a bit of a poke to get a move on? He would. Could I have his name, a reference number, something for my records? No need, leave it with him. Which I did, with few expectations of any progress.
Next day, blow me down, he called me to say he had spoken to the repair shop, and although there was no knowing how much longer they would take, particularly as France is on holiday for the whole of August, if I would like to call in he would be happy to lend me a machine.
One Brownie point to Leclerc.